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Política de Privacidad

Last Updated: June 19, 2025

At Energolatina S.A. (hereinafter referred to as “Energolatina”, “we”, “our” or “the Company”), accessible from energolatina.com, the privacy of our users, clients, employees, suppliers, and strategic partners is a fundamental priority. This Privacy Policy explains how we collect, use, store, share, and protect personal information obtained through our website and related services, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

1. Information We Collect

We collect personal information in a variety of ways to provide and improve our services:

  • a) Information you provide directly:
    • Full name
    • Email address
    • Telephone number
    • Company or institution
    • Job title or position
    • Any other information you voluntarily provide through contact forms, subscriptions, registrations, or direct inquiries.
  • b) Information collected automatically (Usage Data):
    • IP address
    • Browser type and version
    • Operating system
    • Pages visited on our site
    • Dates, times, and duration of visits
    • Information collected through cookies and similar technologies (see Section 6 for more details).

2. Purposes of Data Processing (How We Use Your Information)

We use the personal information collected for the following purposes:

  • To provide, operate, and enhance our services and website functionality.
  • To respond to your requests, inquiries, and provide customer support.
  • To process transactions or requested information.
  • To send corporate communications, newsletters, marketing, or promotional materials, where legally permitted or with your consent.
  • To analyze website usage and optimize user experience and our services.
  • To comply with our legal, regulatory, and contractual obligations.
  • To protect our legal rights and prevent fraud.

3. Legal Basis for Data Processing

The processing of your personal data is based on one or more of the following legal grounds:

  • Consent: When you have given explicit consent for one or more specific purposes.
  • Contract performance: When processing is necessary for the performance of a contract to which you are a party or to take pre-contractual steps at your request.
  • Legal obligation: When processing is required to comply with a legal obligation applicable to Energolatina.
  • Legitimate interests: When processing is necessary for legitimate interests pursued by Energolatina or a third party, provided that such interests do not override your fundamental rights and freedoms.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal obligations (e.g., tax or accounting), resolve disputes, and enforce our legal agreements and policies. Once no longer needed, your data will be securely deleted or anonymized.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may share your personal data in the following limited circumstances:

  • Service Providers: With third parties who provide services to us (e.g., hosting providers, data analytics tools, email services, payment processors). These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
  • Legal Obligations: When required by law, court order, or a request from a competent governmental or regulatory authority.
  • Business Transfers: In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal data may be transferred as part of the transaction. We will notify you as required by law.
  • Protection of Rights: To protect the rights, property, or safety of Energolatina, our users, or others, as permitted or required by law.

6. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, ensure the proper functioning of the site, analyze traffic, and, in some cases, personalize content.

a) What are cookies?
Cookies are small text files that the websites you visit store on your computer or mobile device. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

b) What types of cookies do we use and why?
We use different types of cookies, which may include:

  • Essential Cookies (or Strictly Necessary Cookies): These are indispensable for the website to function correctly. They enable basic navigation, access to secure areas of the site, and the use of its fundamental services. Without these cookies, the site could not function as expected.
  • Performance and Analytics Cookies: These help us understand how visitors interact with our website by collecting information anonymously about the pages visited, time spent, errors encountered, and other usage metrics. This information allows us to continuously improve the functionality and performance of our site (for example, by using tools like Google Analytics).
  • Functionality Cookies: These allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
  • Advertising or Targeting Cookies (if applicable): These cookies may be used by us or by third parties (such as advertising networks) to build a profile of your interests and show you relevant ads on other sites. If we use these types of cookies, we will clearly inform you and request your consent.

c) How can you manage cookies?
You have control over the use of cookies. Most web browsers allow you to manage your cookie preferences through their settings:

  • You can set your browser to notify you before accepting cookies.
  • You can set your browser to refuse all cookies or only third-party cookies.
  • You can also delete cookies that have already been stored on your device.

Please note that if you disable or refuse certain cookies, especially essential ones, some parts of our website may not function correctly, or your browsing experience may be affected.

Additionally, if we implement a cookie consent banner on our website, you will be able to manage your preferences for non-essential cookies directly through it.

d) Similar Technologies:
In addition to cookies, we may use other similar technologies such as web beacons (also known as tracking pixels or clear GIFs), tags, or scripts. These technologies are used for similar purposes as cookies, such as analyzing site usage, helping deliver cookies, and understanding the effectiveness of our email marketing campaigns. Managing these technologies is often linked to managing your browser’s cookies.

By using our website, you accept the use of essential cookies and, if you continue browsing after being informed via our cookie banner (if implemented) or if you do not modify your browser settings, we will consider that you accept the use of other cookies as described in this section. You will always have the option to change your preferences.

7. Your Rights as a Data Subject

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

  • Access: The right to request information about the personal data we process.
  • Rectification: The right to request the correction of inaccurate or incomplete data.
  • Erasure (Right to Be Forgotten): The right to request the deletion of your data when it is no longer needed for the purposes for which it was collected.
  • Objection: The right to object to the processing of your data in certain situations.
  • Restriction of Processing: The right to request restriction of data processing under specific conditions.
  • Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Withdrawal of Consent: The right to withdraw your consent at any time without affecting the lawfulness of prior processing.
  • Not to Be Subject to Automated Decision-Making: The right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.
  • Lodging a Complaint: The right to file a complaint with the relevant data protection authority in your country or region if you believe your data has been processed unlawfully.

To exercise these rights, please contact us at: [email protected]. We will respond within the timeframes established by applicable law.

8. International Data Transfers

Your personal data may be transferred and processed in countries other than your country of residence, where data protection laws may differ. When we transfer data outside your jurisdiction, we ensure compliance with applicable laws by implementing appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

9. Security Measures

We implement reasonable and appropriate technical, administrative, and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These include, among others, data encryption where appropriate, access controls, and regular security audits. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

ur services are not intended for individuals under the age of 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal information from a minor without verifiable parental consent, we will take appropriate steps to delete such information.

11. Links to Third-Party Sites

Our website may contain links to external websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

12. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. When changes are made, we will update the “Last Updated” date at the top of this policy. If changes are material, we will provide notice on our website or via email before the changes take effect. We encourage you to review this Policy periodically.

13. Contact Us

f you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal information, please contact us at:

ENERGOLATINA, S.A.
Email: cont[email protected]
Address: Boquerón District, main road 1.2 km from the Inter-American Highway, Chiriquí Province, Republic of Panama.
Phone: +507-788-4627 +507-788-4795